Our Residential Net Phone Plans


Unlimited local & international calls
Plus unlimited calls from Vonex to Vonex

Unlimited local & international calls
Plus unlimited calls to mobiles
Local Calls Unlimited Included Unlimited Included
National Calls Unlimited Included Unlimited Included
Mobile Calls 22c per minute Unlimited Included
International Calls Top 8 Countries Unlimited^
20c untimed to 13 Countries^
Critical Information Summary
Unlimited Included*
to 15 countries
Critical Information Summary
Vonex to Vonex Calls Unlimited Included Unlimited Included
13/1300 Calls 30c per call 30c per call
 
Vonex Voice Box required to get connected Normally $129 plus delivery. For a limited time $69 with free delivery.

^Unlimited and 20 cent calls apply to standard international landlines only.
Unlimited landline countries include: Canada, France, Germany, Ireland, Netherlands, Spain, UK and USA.
20 cent countries include: China, Greece, Hong Kong, Israel, Italy, Malaysia, New Zealand, Norway, Portugal, Singapore, Sweden, Switzerland and Taiwan. 
*Unlimited calls to standard international landlines only, countries include: Canada, France, Germany, Ireland, Netherlands, Spain, UK, USA, China, India, NZ, Italy, Vietnam, Philippines and South Africa.


Click here for Critical Information Summary

Residential Landline

Vonex offers a great rate for your standard PSTN landline home phone service. The simple plan below gives excellent pricing and with our experienced customer service team you will always receive great service.

Local Calls

$0.15 per call

National Calls

(flag fall applies)

$0.10 per min

National Calls capped at $1.98 for up to 1 hour

Fixed to Mobile

(flag fall applies)

$0.25 per min

Calls to Mobiles capped at $1.49 for 15 minutes

International Calls

Top International Destinations

(flag fall applies)

$0.10 per min

Calls to 1300/13 numbers

$0.48 per call

Flag Fall

(National, International and Calls to Mobiles)

$0.20 per call

Line Rental (PSTN)

$29.95

Top International Destinations
Argentina Croatia* Italy* Singapore
Belgium France* Japan* UK*
Canada Germany* Netherlands* USA
Chile* Greece* New Zealand* USA - Hawaii
China Ireland* Poland* Vatican City

* Countries marked with * have a higher rate when calling a mobile in that country. Full list here

Click here for Critical Information Summary

General Terms and Conditions

  • Rates shown are inclusive of GST.
  • All Residential customers must be set up on direct debit via credit card or bank account only, with payments deducted 4 days after email bill is issued.
  • National Calls and Calls to Mobiles are timed calls are charged per minute and are billed in one second increments.
  • International calls are rated per minute and are billed in blocks of 60 seconds full list of rates here
  • Rates apply 24 hours per day, 7 days a week.
  • Local data calls are charged at the rate appropriate to the plan you select.
  • Local Calls are Untimed.
  • Connection fee of $0.20 applies to National calls, Calls to Mobiles and International Calls.
  • Electronic bill and direct debit are mandatory.
  • Plan may be withdrawn at any time.
  • Prices and information are current as of May 1st 2015.

Our NBN Plans to Suit Everyone

NBN Education Package- click here for all there is to know about the NBN compiled by the Communications Alliance

NBN Unlimited plans- Click Here

 

ADSL PLANS- see below

Max Speed* Monthly Allowance Monthly Access Fee  
20000/1000kbps 50Gb^ $40 Zone1 Bundled (equivalent to 1Gb for $0.80)   $60 Unbundled and Zone 1/2/3 (1Gb equiv.$1.20)
20000/1000kbps 100Gb $50 Zone1 Bundled (equivalent to 1Gb for $0.50)  $70 Unbundled and Zone 1/2/3 (1Gb equiv.$0.70)
20000/1000kbps 250Gb $60 Zone1 Bundled (equivalent to 1Gb for $0.24) $80 Unbundled and Zone 1/2/3 (1Gb equiv.$0.32)
20000/1000kbps 500Gb $70 Zone1 Bundled (equivalent to 1Gb for $0.14) $90 Unbundled and Zone 1/2/3 (1Gb equiv.$0/18)
    Contact our Customer Service Team to find out what zone your service is in.
20000/1000kbps Unlimited $50**  
General Fees & Charges
Relocation Fee $90
Plan Change $33
Speed Change $55


^When data usage is exceeded no additional charges occur, your service speed is reduced. This can be restored by calling customer service to adjust your plan requirements.

Click here for Critical Information Summary of our 50- 500Gb plans, minimum term of 12 or 24 months. Total minimum charges are...

The Minimum about monthly amount payable for Bundled Zone 1 plans are $40 on the 50Gb plan, $50 on the 100Gb plan, $60on the 250Gb plan, $70 on the 500Gb plan. For the Unbundled Zone 1/2/3 Plans $60 on the 50Gb plan, $70 on the 100Gb plan, $80 on the 250Gb plan, $90 on the 500Gb plan • The minimum costs over 12 month (24 month) contract Bundled are $40($960) on the 50Gb plan, $600($1200) on the 100Gb plan, $720($1440) on the 250Gb plan, $840($1680) on the 500Gb plan, for the Unbundled plans $720 ($1440) on the 50Gb plan, $840 ($1680) on the 100Gb plan, $960 ($1920) on the 250Gb plan, $1080 ($2160) on the 500Gb plan. • No excess data fees apply to any plan. • Shaping limit is fixed and service is slowed to 128Kbps when exceeded. • Early termination fee is equal to the remaining months x the monthly plan fee • For full details please visit www.vonex.com.au. • Static IP address available at a charge of $5 per month.


**Unlimited plan must be on 24 month contract. Total Minimum Charges are...

$50 Plan. The minimum monthly amount payable is $50 per month, the minimum total payment over 24 months is $1200. $60 Plan. The minimum monthly amount payable is $60 per month, the minimum total payment over 24 months is $1440. $80 Plan. The minimum monthly amount payable is $80 per month, the minimum total payment over 24 months is $1920.

Click here   to download the Critical Information Summary for the full details of the ADSL Unlimited plan

New Release 4G Mobile

✓ Network coverage with 4G LTE
✓ Huge data allowances
✓ Auto top up data available at just $10Gb 
✓ Unlimited calls to 1800 on all plans
✓ Unlimited SMS on all plans

 

 
Plan
 Nano $20
 Mini** was $35 now $25
 Standard** $40
 PROMO12 $55 now $45**
 PROMO12 Max $65 now $50**
Min Total Cost $240 $420 $480 $540 $600
Standard Calls/SMS/MMS* $200 $1000 Unlimited Unlimited Unlimited
Data 200Mb 1.5Gb 4Gb 10Gb 20Gb
Calls to 26 Countries # - - 100 Mins 300 Mins 300 Mins
Calls to 1300/1800

Unlimited 1800

1300 included in call value

Unlimited 1800

1300 included in call value

Unlimited Unlimited Unlimited

Need more data? click here for data bolt on packages from $10 for 1Gb to $35 for 5Gb.

These are BYO handset only. Critical Information Summary Click Here

** PROMO plans available for a limited time only see full conditions on the Critical Information Summary

Coverage Map click here.For usage information log onto veiw my bill or contact our helpdesk for more information.

*If you restricted your use to solely Standard National mobile calls you could make 84 calls on the Nano $20 plan and 420 on the Mini $35 Plan. For the Nano and Mini plans, MMS are 80c each, standard calls and calls to 1300 are 40c Flagfall plus 99c per min. The monthly plan can be used to make National Standard calls to fixed and mobile, including SMS, MMS, voicemail retrieval, 1800, 13xx calls.The included value can’t be used for making calls to international numbers, usage when travelling overseas, calls, MMS or SMS to
premium numbers (e.g. 19xx numbers) and all satellite numbers, calls to 1234, 12455 and 12456 numbers or content charges (including third party charges).

The service utilises part of Telstra’s 4G and 3G networks (4G=1800MHZ/700MHZ plus 260MHz in selected areas, 3G= 850MHz plus 2100MHz in selected areas). The coverage may be different than a service connected directly to the carrier. Vonex Telecom offers customers one month to check that coverage is adequate and may cancel their contract without penalty during that time.  

#Andorra, Bulgaria, Canada, China (includes calls to mobile), Cyprus, Denmark, France, Germany, Guam, Hungary, Ireland, Israel, Italy, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Poland,Portugal, Romania, Spain, Sweden, United Kingdom, USA. Apart from China where calls to mobile are included, minutes can be used only to call international landlines.